This Privacy Policy describes how Chochic Abayas, operated by ChochiC FZ-LLC (“Chochic Abayas”, “we”, “us” or “our”), collects, uses and discloses your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact information, including your name, billing address, shipping address, phone number and email address.

Order information, including the products you purchase, order number, billing and shipping details, returns, exchanges and refunds.

Payment information, such as payment method and transaction information. Payments are processed through our payment service providers, and we do not necessarily receive or store your complete payment card details.

Account information, if you create a customer account with us.

Customer support information, including information you provide when contacting us regarding an order, return, question or complaint.

Device and usage information, including your IP address, browser type, device information, network connection, pages viewed and information about how you interact with our website.

Cookies and similar technologies, which may collect information about your browsing activity and preferences.

2. How We Use Your Personal Information

We may use your personal information to:

• Process, manage and fulfil your orders;
• Process payments;
• Arrange shipping and delivery;
• Manage returns, exchanges and refunds;
• Communicate with you regarding your purchases;
• Respond to customer service enquiries;
• Maintain and improve our website and shopping experience;
• Detect, investigate and prevent fraud, security incidents or other unlawful activity;
• Comply with our legal, regulatory, tax and accounting obligations;
• Send you promotional communications where you have consented to receive them or where otherwise permitted by applicable law;
• Analyse the performance and use of our website; and
• Protect our business, customers and legal rights.

3. How We Share Personal Information

We may share personal information with third parties where necessary to operate our online store and provide our services.

These may include:

• Our e-commerce platform and website service providers;
• Payment processors;
• Shipping, courier and fulfilment providers;
• Hosting, IT and security providers;
• Analytics providers;
• Marketing and advertising providers, where applicable;
• Professional advisers such as accountants, auditors or legal advisers; and
• Government authorities, regulators or other parties where disclosure is required by applicable law.

We do not sell your personal information in the ordinary meaning of selling customer information for money.

4. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information in order to provide the e-commerce platform and related services that allow us to operate our store.

When you visit our website or make a purchase, certain information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate and improve the online shopping experience.

Cookies may be used to:

• Keep your shopping cart functioning;
• Remember your preferences;
• Enable secure checkout;
• Understand how visitors use our website;
• Measure website performance;
• Prevent fraud and improve security; and
• Support analytics, marketing or advertising where applicable.

Some cookies are necessary for our website to function correctly. Other cookies may be used for analytics or advertising purposes, subject to applicable requirements and your privacy choices.

You may be able to manage your cookie preferences through our website's cookie settings or through your browser settings.

Please note that disabling certain cookies may affect the functionality of the website.

6. Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send you news, product launches, offers or other promotional communications.

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at contact@chochicabayas.com.

You will continue to receive transactional communications necessary to manage an order even if you unsubscribe from marketing communications.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services and fulfil the purposes described in this Privacy Policy.

We may also retain certain information where necessary to comply with legal, tax, accounting, regulatory or dispute-resolution requirements.

The length of time we retain information may therefore depend on the type of information and the reason for which it was collected.

8. Security

We take reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

9. International Transfers

Some of the service providers we use may process or store personal information outside the United Arab Emirates.

Where personal information is transferred internationally, we take appropriate measures where required under applicable data protection legislation.

10. Your Privacy Rights

Depending on applicable law and the circumstances, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of your personal information in circumstances permitted by law;
• Request restriction or cessation of certain processing;
• Withdraw consent where our processing is based on your consent; and
• Object to certain uses of your personal information where applicable.

These rights may be subject to limitations or exceptions under applicable law.

To submit a privacy request, please contact us at contact@chochicabayas.com.

We may need to verify your identity before completing your request.

11. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed at children.

We do not knowingly collect personal information from children where parental or guardian consent would be required under applicable law.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. UAE Data Protection

As a business operating in the United Arab Emirates, we handle personal information in accordance with applicable UAE data protection requirements, including, where applicable, Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data.

Nothing in this Privacy Policy is intended to limit any rights available to you under mandatory applicable data protection law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal requirements.

When we make changes, we will publish the updated Privacy Policy on this page and update the “Last updated” date above.

15. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or would like to exercise your privacy rights, please contact us:

Chochic Abayas
Operated by ChochiC FZ-LLC
United Arab Emirates
Email: contact@chochicabayas.com