Welcome to Chochic Abayas.

These Terms & Conditions govern your use of our website and the purchase of products from Chochic Abayas. By accessing our website, placing an order or using our services, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

1. About Us

Chochic Abayas is an online fashion brand based in the United Arab Emirates, offering abayas and related fashion products.

For any questions regarding these Terms & Conditions or an order, please contact us at:

Email: contact@chochicabayas.com
Location: United Arab Emirates

2. Use of Our Website

By using our website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the operation or security of the website.

You must not misuse the website, attempt to gain unauthorised access to it, introduce malicious software, engage in fraudulent activity or use our content without permission.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or website.

3. Products

We make every reasonable effort to display our products, colours, descriptions and images as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings, lighting or photography.

As many of our pieces feature flowing silhouettes, embellishments or handcrafted details, minor variations between individual pieces may occur and do not necessarily constitute a defect.

Product availability is subject to change without notice.

4. Pricing

All prices are displayed in the currency indicated on the website, generally AED (United Arab Emirates Dirhams) for UAE customers.

Prices may be changed at any time. Any price change will not affect an order that has already been confirmed, except where required to correct an obvious error and permitted by applicable law.

Any applicable shipping charges will be communicated during the ordering or checkout process.

5. Orders

When you place an order, you are responsible for ensuring that all information provided is accurate and complete, including your name, contact information, shipping address and order details.

After placing an order, you may receive an order confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraud or unauthorised transactions
• Inability to process payment
• Delivery restrictions
• Other circumstances preventing us from reasonably fulfilling the order

If payment has already been received for an order that we cancel, the appropriate refund will be issued.

6. Payments

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by third-party payment providers. Chochic Abayas does not necessarily receive or store your complete payment card information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

7. Shipping & Delivery

Shipping and estimated delivery times are described in our Shipping & Returns Policy.

Orders within the UAE are generally delivered within approximately 2 business days, while international delivery to selected destinations may generally take approximately 7–10 business days.

Delivery times are estimates and may be affected by circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

For international orders, customs duties, import taxes or other charges imposed by the destination country may be payable by the customer unless otherwise stated at checkout.

8. Returns, Exchanges & Refunds

Our return, exchange and refund conditions are detailed in our Shipping & Returns Policy.

For voluntary returns, customers must contact us within 7 days of receiving their order.

Returned items must meet our return eligibility requirements, including being unworn, unused, unwashed, unaltered and returned in their original condition with the original tags and packaging intact.

This voluntary return policy does not limit any mandatory rights customers may have under applicable UAE consumer protection legislation, including rights relating to defective, damaged, incorrect, incomplete or non-conforming products.

9. Promotions & Discount Codes

From time to time, Chochic Abayas may offer promotional codes, discounts or special offers.

Unless otherwise stated, promotions:

• Cannot be exchanged for cash
• Cannot be combined with other promotions
• May be subject to specific eligibility requirements or expiry dates
• May be modified or withdrawn where reasonably necessary

Any specific conditions communicated with a promotion will also apply.

10. Intellectual Property

All content available on the Chochic Abayas website, including but not limited to our:

• Brand name and logos
• Product names
• Photographs and videos
• Product descriptions
• Graphics and visual content
• Website design and original written content

is owned by, licensed to, or otherwise lawfully used by Chochic Abayas and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, commercially exploit or use our content without prior written permission, except where permitted by law.

11. Privacy & Personal Data

We respect your privacy and process personal information in accordance with our Privacy Policy and applicable UAE data protection legislation, including the UAE Personal Data Protection Law.

Please review our Privacy Policy for further information about how we collect, use, store and protect personal information.

12. Liability

We aim to provide accurate information and a reliable shopping experience.

To the extent permitted by applicable law, Chochic Abayas will not be responsible for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms & Conditions excludes, restricts or limits any liability or consumer right that cannot legally be excluded or limited under applicable UAE law.

13. Third-Party Services

Our website may use or provide access to third-party services, including payment providers, delivery companies, social media platforms and other technology providers.

Their services may be governed by their own terms and privacy policies.

We are not responsible for the content or practices of independent third-party websites that you choose to access through external links on our website.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable legal requirements.

The version published on our website at the time of your purchase will generally apply to your order, subject to applicable law.

15. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any dispute arising in connection with the use of our website, services or products will be handled in accordance with applicable UAE laws and the jurisdiction of the competent UAE courts, subject to any mandatory consumer protection rights.

16. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or waive any mandatory rights available to consumers under applicable UAE law.

Our activities are subject, where applicable, to UAE legislation concerning consumer protection, e-commerce and personal data protection.

17. Contact Us

If you have any questions regarding these Terms & Conditions, your order or our services, please contact us:

Chochic Abayas
Email: contact@chochicabayas.com
United Arab Emirates